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Terms and Conditions

These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website.

Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.

Monkeys With Fire reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as written in this document. The Customer should check this document regularly.

Forming a Contract

When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the aforementioned product. Upon receipt of the Customer’s order, Monkeys With Fire will send the Customer a confirmation email illustrating that order in detail, including any additional costs. The confirmation email that Monkeys With Fire sends is neither a guarantee nor an invoice.

A contract between the Customer and Monkeys With Fire will come into existence when Monkeys With Fire charge the Customer’s PayPal, credit or debit card for the purchase of the product.

Pricing

All prices on this website are in £ GBP.

Monkeys With Fire makes every effort to ensure that the prices listed on this website are correct. However, errors may occur and Monkeys With Fire reserves the right to alter product prices on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.

In the event that Monkeys With Fire changes the price of a product due to an error, the following Terms apply:

Monkeys With Fire will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfill their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the products in question, Monkeys With Fire will refund the full amount in accordance with these Terms and Conditions.

The Customer should be aware that Monkeys With Fire does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply under such a circumstance.

Monkeys With Fire is under no obligation to fulfill an order for a product that was advertised at an erroneous price.

Monkeys With Fire will debit the Customer’s account on the day that the Customer places their order to purchase from this website.

Should Monkeys With Fire be unable to fully or partially satisfy an order, the Customer will be contacted and a full or partial refund will be made.

Payment

Monkeys With Fire accepts payment only in £ GBP.

Payment is accepted via the PayPal checkout system. Credit and debit cards accepted are: Visa, Mastercard, Delta, Solo, Switch and Electron. Payment via American Express is not possible.

Customers do not require a PayPal account to use the PayPal checkout system. Credit and debit card payments can be made by selecting the card payment option at the bottom of the PayPal checkout window.

Availability

Availability of a product is based on the following criteria, which is indicated on each product page. If a product is not available to purchase or order, the Add to Cart button will not allow the Customer to add the item to their shopping cart.

In Stock – This means that the item is in stock and can be dispatched right away.

Out of Stock – The product is not currently available and we are unable to confirm if/when we will obtain further copies at the present time. Customers can make stock requests by sending an email to sales@monkeyswithfire.com

Pre-order [new release / reprint] – Timescales for items that are available to pre-order can vary from weeks to months, depending on the item. We maintain regular communication with our suppliers and update Customers as and when further information on the items status is made available. Customers making a pre-order will pay for items in advance, in full. Customers can cancel a pre-order at any time prior to the order’s dispatch and will receive a full refund.

Monkeys With Fire endeavours to maintain adequate supplies of product to meet anticipated demand but can in no way guarantee availability of any item. If supply of a pre-order is limited, Monkeys With Fire will adhere to a ‘first come, first served’ policy.

Should a delay in dispatch be anticipated, Monkeys With Fire will make direct contact with the Customer to apprise them of the delay and update expected dispatch time.

Where release dates are listed on the website, the Customer should be aware that dates are subject to change in accordance to information received from the supplier of the product.

Monkeys With Fire will not be held responsible if that product is delayed or cancelled, or if the content or cover art has changed.

Where a new release is cancelled, Monkeys With Fire will contact the Customer, cancel their order and make a full refund.

Delivery and Shipping

Product prices on this website are inclusive of postage and packaging charges to mainland United Kingdom postcodes only. 

At this time Monkeys With Fire are only able to handle orders from the United Kingdom, we apologise if this causes any inconvenience.

Deliveries to the Highlands of Scotland, the Isle of Man and the Shetlands incur a surcharge of £2.00 to be added during the checkout process.

Where items are in stock, Monkeys With Fire will endeavour to dispatch product to the Customer within 24 hours upon receipt of cleared payment (excluding Saturdays, Sundays and National Holidays).

All deliveries will be made to the shipping address, as provided by the Customer.

Monkeys With Fire reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Monkeys With Fire will inform the Customer as soon as possible.

Monkeys With Fire will not be liable to the Customer in the event that Monkeys With Fire is prevented by circumstance from delivering a product that the Customer has ordered.

Monkeys With Fire will notify the Customer if the courier is unable to successfully deliver the order after three attempts. Orders to be re-directed to an alternative address incur an additional postage cost of £4.00. Orders that are unable to be successfully delivered and that are returned to Monkeys With Fire will be refunded, minus a 10% processing fee.

Full details are provided in the Dispatch & Delivery section.

Right to Cancel

Monkeys With Fire complies with the requirements of the Distance Selling Regulations.

The Customer may cancel their order for any reason and at any time, up to seven working days after the Customer has received their item(s). In the event that the Customer wishes to cancel their order, the Customer must inform Monkeys With Fire in writing by sending an email to sales@monkeyswithfire.com

Should a customer wish to invoke their right to cancel on any item, the item(s) must be returned to Monkeys With Fire, sealed in its original packaging and in a resaleable condition.

In the event that the Customer has unsealed the items packaging, the Customer’s right to cancel no longer applies.

Should the Customer invoke their right to cancel, the following Terms apply:

If Monkeys With Fire has not yet dispatched the item(s), Monkeys With Fire will cancel the Customer’s order and make a full refund.

If Monkeys With Fire has already dispatched the order, the Customer undertakes the responsibility to return the item(s) to Monkeys With Fire. The Customer is responsible for the return postage costs incurred. An exchange or refund can only be processed once the item(s) has been received. It is therefore recommended that the Customer uses a traceable / insured mail service.

The Customer must return the item(s) to Monkeys With Fire within 14 days of receipt to qualify for an exchange or refund.

Full details of the Customer’s right to cancel are given in the Returns Policy section. All items must be returned in accordance with the returns procedure, stated in the returns policy.

Defective Goods

In the event that a product is defective, faulty or sent in error by Monkeys With Fire, the Customer should contact Monkeys With Fire to arrange the return of the item.

Monkeys With Fire will offer a replacement for the same item(s) that were faulty or damaged. Monkeys With Fire will send that replacement to the Customer free of charge.

Where a replacement cannot be offered, Monkeys With Fire will refund the cost of the item(s).

Faulty, damaged or defective item(s) must be returned within 28 days of receipt in order for a replacement / refund to be processed.

Monkeys With Fire will arrange a courier to retrieve the item(s). Courier services will attend 8am-8pm, Monday to Friday and 8am-5pm on Saturdays.

The Customer should use and include all the original packaging to return their item(s) to Monkeys With Fire.

Customers should allow ten working days for Monkeys With Fire to process returned items and refund the Customer’s account. Refunds will be processed via the same method of payment as the original transaction.

Full details of the Customer’s right to return defective goods are given in the Returns Policy section. All items must be returned in accordance with the returns procedure, stated in the returns policy.

Gift Cards

1. Redemption.

Monkeys With Fire Gift Cards may only be redeemed toward the purchase of eligible products on www.monkeyswithfire.com. Purchases are deducted from the Customer's Gift Card balance. Any unused Gift Card balance will be saved in the Customer's MonkeysWithFire.com Gift Card account. If a purchase exceeds the Customer's Gift Card balance, the remaining amount must be paid with another payment method. Monkeys With Fire may provide Gift Card Customers with information about the redemption status of Gift Cards that they purchase. No fees apply to Gift Cards.

2. Limitations.

Gift Cards, including any unused Gift Card balances, expire three years from the date of issuance. Gift Cards cannot be used to purchase other gift cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. Unused Gift Card balances in a Monkeys With Fire Gift Card account may not be transferred to another Monkeys With Fire Gift Card account.

3. Risk of Loss.

The risk of loss and title for Gift Cards pass to the Customer upon electronic transmission by Monkeys With Fire of the Gift Card to the Customer designated recipient. Monkeys With Fire are not responsible if any Gift Card is lost, stolen, destroyed or used without the Customer’s permission.

4. Fraud.

Monkeys With Fire has the right to close Customer Gift Card accounts and take payment from alternative forms of payment if a fraudulently obtained Gift Card is redeemed and/or used to make purchases on MonkeysWithFire.com.

5. Limitation of Liability.

MONKEYS WITH FIRE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF SUCH GIFT CARD. IF APPLICABLE LAW DOES NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Links to Other Sites

The Monkeys With Fire website contains links to external sites. Such links are not in any way an endorsement by, or an affiliation with, Monkeys With Fire.

Monkeys With Fire does not accept responsibility for the content of any external sites.

Any products that the Customer orders from another website are subject to the Terms and Conditions of that website and Monkeys With Fire has no liability to the Customer in respect of that website nor any products or services the Customer obtains through its use.

Other websites are not subject to the Privacy Policy of Monkeys With Fire and may collect data or solicit personal information from the Customer.

Intellectual Property

All content of this website is the property of Monkeys With Fire and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Monkeys With Fire retains the copyright for such material, or, where the owners of the material have licensed that material to Monkeys With Fire, the copyright is retained by the owners themselves.

The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.

All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.

Data Protection

Personal details provided by the Customer to Monkeys With Fire through this website will only be used in accordance with the Privacy Policy of Monkeys With Fire. The Customer should read the Privacy Policy before using this website. By providing personal details to Monkeys With Fire, the Customer is consenting to the use of those details in accordance with the Privacy Policy as laid out on this site.

Full details on the usage of Customer personal details are provided in the Privacy Policy section.

Other Information

You must be 18 years old or over to use this site. If you are under 18, you may only use the site in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, please do not use the site.

Monkeys With Fire reserves the right to correct any errors on this website, including description and image.

Monkeys With Fire reserves the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.

Monkeys With Fire reserves the right to decline to supply any individual or company without explanation.

Monkeys With Fire reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.

It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Monkeys With Fire will prosecute any Customer caught willfully entering a fictitious order to the fullest extent of the law.

If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.

The failure of Monkeys With Fire to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

Contact details as follows:

Email: sales@monkeyswithfire.com

Telephone: +44 1925 558466

Post: Monkeys With Fire, PO Box 1240, Warrington, WA1 9FU

Jurisdiction

These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the item(s) by Monkeys With Fire.

Copyright © 2017 Monkeys With Fire. All rights reserved.

All other trademarks and copyrights are acknowledged as the property of their respective owners.

Document last reviewed: 20/10/2015

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